Shelter
Over 100 shops fighting homelessness and bad housing in the UK
Shelter was founded in 1966, galvanised in large part by the response to Ken Loach's landmark BBC documentary 'Cathy Come Home' — a film that exposed the devastating reality of homelessness and inadequate housing for families in Britain. The film was broadcast in November 1966, and Shelter launched just days later, channelling the public outrage it provoked into a new campaigning and support charity dedicated to housing rights.
For nearly 60 years, Shelter has been one of the UK's most outspoken advocates for people who are homeless or living in bad housing. The charity provides free legal advice, emergency support, and national campaigns for stronger renters' rights, better social housing, and an end to the use of temporary accommodation for families. Shelter's helpline and online advice are used by hundreds of thousands of people every year.
Shelter operates over 100 charity shops across England and Scotland, selling donated clothing, books, accessories, homeware, and more. The shops are well-regarded for their well-presented stock and engaged, knowledgeable volunteers. Several Shelter shops specialise in vintage or designer clothing and are popular with shoppers seeking higher-quality second-hand items.
The money raised in Shelter shops helps fund the charity's frontline legal and advice services, which support people facing eviction, illegal evictions, disrepair in private rentals, mortgage arrears, and homeless households. In an era of rising rents, housing shortages, and record homelessness levels, Shelter's work has never been more urgent — and every pound raised in its shops contributes directly to that effort.
Shelter relies on volunteers to run its shops. One regular session a week is typically all that's needed.
Volunteer with Shelter ↗ Guide to charity shop volunteering →What can I donate to Shelter?
Drop donations at any Shelter shop. Some branches specialise in vintage — call ahead for high-value items.
- Clothing & shoes
- Accessories & jewellery
- Books, CDs & DVDs
- Homeware & small gifts
- Vintage & designer clothing
- Large furniture
- Electrical appliances
- School uniforms
- Duvets & pillows
- Worn or damaged goods
Shelter — common questions
Why was Shelter founded and when?
Shelter was founded in December 1966, days after the broadcast of Ken Loach's BBC documentary 'Cathy Come Home', which shocked the public by exposing the reality of homelessness and inadequate housing for families in Britain. The charity was created to channel the resulting public outrage into sustained campaigning and practical support for people facing homelessness and bad housing.
What does Shelter do with money raised in its shops?
Shelter uses its retail income to fund its free legal advice and helpline (0808 800 4444), emergency housing support, and campaigns for stronger housing rights. The charity supports people facing eviction, illegal evictions, disrepair, mortgage arrears, and homelessness. Shelter also advocates at policy level for more social housing and better regulation of the private rented sector.
What can I donate to a Shelter charity shop?
Shelter shops accept good-quality clothing, shoes, accessories, books, CDs, DVDs, homeware, jewellery, and gifts. Items should be clean and in good condition. Shelter does not generally accept large furniture, electrical appliances, school uniforms, duvets, or pillows. Some Shelter shops have a vintage or designer focus — check with your local shop if you have higher-value items.
Does Shelter offer housing advice?
Yes. Shelter's free national helpline is 0808 800 4444, open Monday to Friday 8am to 8pm, and Saturday and Sunday 9am to 5pm. Shelter also has an extensive online advice hub at shelter.org.uk covering renters' rights, social housing, mortgage arrears, eviction, disrepair, and homelessness. The service is free to all.
How do I find my nearest Shelter charity shop?
Use the postcode or location search on this page to find Shelter charity shops near you using live map data. You can also use the official shop finder at shelter.org.uk/support_us/charity_shops.
Do Shelter shops carry vintage or designer clothing?
Some Shelter shops have a vintage or designer specialism and are popular destinations for shoppers looking for higher-quality second-hand items. Stock varies by location, so it is worth visiting your local shop or checking the Shelter website to see if any nearby branches have a particular focus.
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